If you’re located in the United States, the prices displayed are US dollars (USD).
If you’re located in Canada, the prices displayed are in Canadian dollars (CDN).
Outside of Canada & the United States, prices displayed are Canadian dollars (CDN).
With the exception of Persian Palm products, most orders are packaged the same day and ship that afternoon or within 24 hours depending on the time of the order. Orders placed on Friday afternoons or over the weekend are processed within 24 hours and shipped on Monday.
All our packages are shipped in a standard box, discreetly packaged with non-descriptive labeling. No one will know what’s in your package but you.
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At this time, we only ship within the United States and Canada, including Hawaii, Puerto Rico & Alaska.
In the USA, shipping on purchases over $50.00 USD is free! Purchases with a total less then $50.00 USD before tax will incur a $15.00 USD shipping charge.
In Canada, shipping on purchases over $50.00 CDN is free! Purchases with a total less then $50.00 CDN before tax will incur a $15.00 CDN shipping charge.
Here at Luxury Vibrators we often ship the same day or the next day. Orders placed over the weekend ship Monday (unless it’s a holiday). Most often packages arrive within a day or two, but could take up to ten business days. Certain items may take longer, (such as custom made orders) this is clearly mentioned in the product details.
Luxury Vibrators ships most orders in one package. That said, on occasion items come in separate packages to ensure timely delivery but you won’t be charged twice for shipping.
We have warehouses in Canada and the United States, we try and ship your package from the country it’s being delivered to. From time to time if an item is out of stock in one country, it will be shipped from the other. Please contact us if you would like to know about a specific item.
The customer is responsible if duty is incurred. Most items don’t cross the border; please contact us if you are curious about the item(s) you’re purchasing.
If the products received is defected, it must be reported within 5 days of receipt. Contact us for a replacement.
Here at Luxury Vibrators we pride ourselves in offering low prices on all products, but if you do find something cheaper, let us know and well do our best to beat it. We know how important it is to purchase from a website you trust, so we’ll do our very best to provide great prices, fast discreet shipping, and superior customer service.
Yes. E-gift cards can only be purchased online and are delivered via email. They can be redeemed online, just like a physical card.
Unfortunately our gift cards can not be redeemed outside Canada and the United States.
You can redeem your gift card online at LuxuryVibrators.ca. Unfortunately, our gift cards cannot be redeemed on orders destined outside Canada or the United States.
Yes. Gift cards payments can be combined with PayPal or credit card to cover any balance not covered by your gift card.