If you’re located in the United States, the prices displayed are US dollars (USD).
Frequently Asked Questions
The Product Experts here at Luxury Vibrators have the answers to all your sex toy & luxury Vibrator questions! For your convenience, we’ve broken down into categories and provided answers to our most commonly asked questions.
If you can’t find what you’re looking for here at Luxury Vibrators Vancouver Frequently Asked Questions, please contact us and we’ll get back to you within a few hours.
Product Specific Questions?
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Customer Service
If you’re located in Canada, the prices displayed are in Canadian dollars (CDN).
Outside of Canada & the United States, prices displayed are Canadian dollars (CDN).
With the exception of Persian Palm products, most orders are packaged the same day and ship that afternoon or within 24 hours depending on the time of the order. Orders placed on Friday afternoons or over the weekend are processed within 24 hours and shipped on Monday.
If you can’t find what you’re looking for please contact us. We carry many new and bestselling Luxury products but can always locate older ones if needed.
Privacy & Security
LuxuryVibrators.ca has partnered with PayPal & Stripe, both leaders amongst online payment gateways to offer a seamless & secure shopping experience.
Each Stripe & Paypal are trusted payment gateway system used by millions of people each day all over the world! Each uses international PCI compliance standards for the processing & storage of your credit card data, meaning you can shop with confidence knowing LuxuryVibrators.ca will never see nor possess any of your credit card information.
All our packages are shipped in a standard box, discreetly packaged with non-descriptive labeling. No one will know what’s in your package but you.
Powered by Comodo, LuxuryVibrators.ca employs full 256 bit encryption to fully secure your interactions with us. You can trust that every effort to protect your privacy and information has been taken.
Shipping
At this time, we only ship within the United States and Canada, including Hawaii, Puerto Rico & Alaska.
In the USA, shipping on purchases over $50.00 USD is free! Purchases with a total less then $50.00 USD before tax will incur a $15.00 USD shipping charge.
In Canada, shipping on purchases over $50.00 CDN is free! Purchases with a total less then $50.00 CDN before tax will incur a $15.00 CDN shipping charge.
LuxuryVibrators.ca ships from one of five distribution centers scattered across Canada and the United States. This enables us to provide our customers with the fastest shipping regardless of where you’re located within Canada or the United States. Packages can often be received the next business day.
Here at Luxury Vibrators we often ship the same day or the next day. Orders placed over the weekend ship Monday (unless it’s a holiday). Most often packages arrive within a day or two, but could take up to ten business days. Certain items may take longer, (such as custom made orders) this is clearly mentioned in the product details.
Luxury Vibrators ships most orders in one package. That said, on occasion items come in separate packages to ensure timely delivery but you won’t be charged twice for shipping.
Items that are refused or sent back are subject to a 20% re-stocking fee. Please double check the address when placing your order.
We have warehouses in Canada and the United States, we ship your package from the country it’s being delivered to. From time to time if an item is out of stock in one country, it will be shipped from the other. Please contact us if you would like to know about a specific item.
Returns
If the products received is defected, it must be reported within 5 days of receipt. Contact us for a replacement.
Due to the intimate nature of our products, all sales are final.
Here at Luxury Vibrators we pride ourselves in offering low prices on all products, but if you do find something cheaper, let us know and well do our best to beat it. We know how important it is to purchase from a website you trust, so we’ll do our very best to provide great prices, fast discreet shipping, and superior customer service.
General Questions
Yes. You can PURCHASE A GIFT CARD online. They can be redeemed online and should be treated like cash as they cannot be replaced. Gift cards, or e-gift cards are final sale.
Yes. E-gift cards can only be purchased online and are delivered via email. They can be redeemed online, just like a physical card.
Unfortunately our gift cards can not be redeemed outside Canada and the United States.
You can easily CHECK THE BALANCE ONLINE using our cart.
You can redeem your gift card online at LuxuryVibrators.ca. Unfortunately, our gift cards cannot be redeemed on orders destined outside Canada or the United States.
Yes. Gift cards payments can be combined with PayPal or credit card to cover any balance not covered by your gift card.
Due to the system and verifying ownership, we can’t replace gift cards if they’re lost, stolen, destroyed, or used without your permission. So hold on tight to them! Gift cards should be treated like cash.
Gift cards are valid for one calendar year starting from the date of purchase.
Frequently Asked Luxury Vibrators Questions
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Luxury Vibrators is your one-stop shop for the finest vibrators on the planet!
