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Luxury Vibrators

Frequently Asked Questions

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Product Experts here at Luxury Vibrators have the answers to all your sex toy & Luxury Vibrator questions! For your convenience, we’ve broken them down into categories and provided answers to our most commonly asked questions. If you can’t find what you’re looking for here at the Frequently Asked Questions page, please contact us we would be happy to help. 

Product Specific Questions?

Check out Blog for Reviews, Comparisons and Video Introductions!

Customer Service

  • If you’re located in Canada, the prices displayed are in Canadian dollars (CDN)
  • If you’re located in the United States, the prices displayed are US dollars (USD)
  • Outside of Canada & the United States, prices displayed are Canadian dollars (CDN)
  • When using a VPN make sure it’s in the same country your shipping to

Luxury Vibrators accepts Visa, Visa Debit, Master Card, AMEX & Discover through our partners at Paypal, Stripe or Apple Pay. The completion of your transaction is seamless, with 100% secure, encrypted communication.

With the exception of certain marked products, most orders are packaged within 24 hours. Orders placed on Friday afternoons or over the weekend are processed on the next business day.

If you can’t find what you’re looking for please contact us. We carry many new and bestselling luxury products but can always locate others if needed.

Team members are available during regular business hours Monday through Friday, with limited hours on weekends and holidays.

Luxury Vibrators is proudly Canadian. Our head office is located in Burnaby B.C.

Shipping

We ship within the United States and Canada, including Hawaii, Puerto Rico & Alaska

We offer free shipping on all orders over $100.00!

Purchases with a total less than $100.00 (before tax) will incur a charge

  • $20.00 USD in the United States 
  • $25.00 CDN in Canada

Here at Luxury Vibrators we often ship the same day or the next day. Orders placed over the weekend won’t ship until the next business day (including express and overnight orders). Most often packages arrive within a day or two, but could take up to ten business days to ship. Certain items may take longer, (such as custom made orders). Please contact us if you’re curious about a particular product.

Luxury Vibrators ships most orders in one package. That said, on occasion items come in separate packages to ensure timely delivery but you won’t be charged twice for shipping.

Luxury Vibrators does not offer warehouse pickup. All orders must be shipped.

Items that are refused or sent back are subject to a 20% re-stocking fee. Please double check the address when placing your order.

We have warehouses in Canada and the United States, we ship your package from the country it’s being delivered to. From time to time if an item is out of stock in one country, it will be shipped from the other. Please contact us if you would like to know about a specific item.

The customer is responsible if duty is incurred. Most items don’t cross the border; please contact us if you are curious about the item(s) you’re purchasing.

Privacy & Security

“LVC Online” will appear on your statement

Luxury Vibrators has partnered with PayPal & Stripe, both leaders amongst online payment gateways to offer a seamless & secure shopping experience.
Both Stripe & Paypal are trusted payment gateway system used by millions of people each day all over the world! Each uses international PCI compliance standards for the processing & storage of your credit card data, meaning you can shop with confidence knowing LuxuryVibrators.ca will never see nor possess any of your credit card information.

All our packages are shipped in a standard box, discreetly packaged with non-descriptive labeling. No one will know what’s in your package but you.

Powered by Comodo, LuxuryVibrators.ca employs full 256 bit encryption to fully secure your interactions with us. You can trust that every effort to protect your privacy and information has been taken.

Luxury Vibrators has a robust privacy policy created with customer privacy front of mind. For specifics of our privacy policy, check out our privacy policy page.

Yes, LuxuryVibrators.ca use cookies in order to improve your experience and deliver services. For more information on our cookies policy, please check out our cookies policy page.

Returns

If the product you receive is defected, it must be reported within 5 days of receipt for a replacement.

Due to the intimate nature of the products we sell, all sales are final.

Here at Luxury Vibrators we pride ourselves in offering competitive prices, but if you do find something cheaper, let us know and we’ll do our best to match it. We know how important it is to purchase from a website you trust, so we do our very best to provide great prices, fast discreet shipping, and superior customer service.

Gift Cards

Yes. You can PURCHASE A GIFT CARD online. They can be redeemed online and should be treated like cash as they cannot be replaced. Gift cards, or e-gift cards are final sale.

Yes. E-gift cards can be purchased online and are delivered via email. They can be redeemed online, just like a physical card.

Gift cards must be redeemed inside Canada and the United States.

You can redeem your gift card online at LuxuryVibrators.ca

Yes. Gift cards payments can be combined with PayPal or credit card.

Due to the system and verifying ownership, we can’t replace gift cards if they’re lost, stolen, destroyed, or used without your permission. So hold on tight to them! Gift cards should be treated like cash.

Gift cards are valid for one calendar year from the date of purchase.

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